Reference

What cuci100 Commits to You, in Writing

This page sets out the legal terms that govern your account with cuci100 — covering your data rights, how we handle account information, cookies, and the conditions under which access is available where local law permits.

Account TermsData & PrivacyCookie PolicyUser RightsAccess Conditions
cuci100 What cuci100 Commits to You, in Writing
LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

Got a question about your rights, a data request, or a clause you need clarified? Three direct channels connect you to the team that handles legal and account queries. We respond to formal written requests with a reference number so you can track progress.

Team online

Live Chat

Open the chat widget from any page on cuci100. State your query is a legal or account-rights matter and the agent will escalate it within the same session.

Email

Send a written request to our support address listed in your account dashboard. Include your registered contact detail so we can verify and respond formally.

Account Dashboard

Log in, navigate to your profile settings, and submit a data or account query directly through the secure form — responses are tracked against your account record.

HOW WE HANDLE THIS

Data Handling, Cookies, Security and Your Account

Our legal obligations are not a formality. Here is how we act on them across the four areas that matter most to your account security and privacy — data storage, cookies, account access, and your right to request changes.

Data Retention

Account data — including your registered contact and payment rail reference for Touch 'n Go eWallet or Boost — is kept only for as long as your account is active or as required by applicable law.

Cookie Use

We use session cookies to keep your account logged in and analytics cookies to understand lobby navigation. You can adjust cookie preferences from the settings link in the site footer.

Account Security

Login sessions are protected by OTP verification sent to your registered contact. Never share your OTP. Suspected unauthorised access should be reported immediately via live chat for a forced session reset.

Right to Request Changes

You can request correction or deletion of your personal data at any time. Submit the request through your account dashboard or by email; we will confirm receipt and act within the timeframe Malaysian law requires.

Common Questions About Your Legal Rights on cuci100

These are the legal questions we hear most from Malaysian account holders — from data rights to cookie opt-outs and what happens to your account details if you close your account.

Yes. Submit a data access request through your account dashboard or via email. We will verify your identity and provide the relevant records within the timeframe required by applicable law.

We collect only the wallet reference needed to process and reconcile your transaction. We do not store full wallet credentials or share payment identifiers with third parties outside your transaction flow.

Go to the cookie settings link in the site footer. You can turn off analytics and preference cookies while keeping session cookies active — session cookies are required for your account login to function.

Closure triggers our data retention schedule. Some records are kept for the period required by applicable Malaysian law; the rest are deleted. We will confirm the specific retention window when you submit your closure request.

No. Your personal data is not shared with outside parties for marketing purposes without your explicit consent. Service providers who process transactions — such as GrabPay — receive only what is required for that transaction.

Where any term conflicts with a mandatory provision of applicable Malaysian law, Malaysian law takes precedence. Access to the platform is available only where local law permits participation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.