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Terms Conditions That Govern Your cuci100 Account

These terms set out the rules between you and cuci100 the moment you open an account — covering how your wallet works, what we expect, and what you can count on from us.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPayAccess subject to local lawUpdated terms notified by emailContact us to raise a query

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What These Terms Actually Cover

cuci100 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on cuci100, you confirm you have read and agreed to these terms. They cover account registration, funding your wallet, withdrawal processing, and fair-use conduct. Deposits made through Touch 'n Go eWallet, Boost, or GrabPay are processed under the conditions stated at the

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time of the transaction — once a payment is initiated, it cannot be reversed by us outside of a verified dispute process. Withdrawals follow a verification step: your account details must match the wallet or bank name registered with us before any payout is released. We
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reserve the right to suspend accounts where activity falls outside these terms, including misuse of account credentials or attempts to circumvent payment verification. Access to cuci100 and all features within it depends on local law and is available only where local law permits. Players in George
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Town accessing the platform via mobile are subject to the same terms as desktop users — device type does not change your obligations or ours. We may update these terms; when we do, we will notify you through the email address linked to your account. Continued
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use after notification means you accept the updated version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security, Data and Your Rights

We keep your account data under controlled access — only the teams that need it to process your wallet transactions or respond to a support ticket can view it. Here is what that looks like in practice across four areas we are accountable for.

Data Handling

Your personal details are used only to verify your account and process transactions. We do not share your information with third parties outside of payment processing through Touch 'n Go eWallet, Boost, or GrabPay.

Account Security

Each login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact us immediately via live chat so we can lock the account while the issue is reviewed.

Data Retention

We retain transaction records and account history as required for payment verification and dispute resolution. You may request a summary of your account data by submitting a ticket through the Help section.

Requesting Changes

To update your registered name, wallet number, or contact email, submit a verified request through Account Settings. Changes to payment details require re-verification before the next withdrawal is processed.

REACH US

How to Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, you can reach our support team through the channels below. We handle terms-related queries separately from general account help — flag your message as a terms or policy query so it reaches the right team without delay.

Live Chat Start a live chat session directly from cuci100. State your account username and the specific clause or account issue you want clarified for faster handling.

Email Support Send your terms query to our support email. Include your registered name and the wallet type — Touch 'n Go eWallet, Boost or GrabPay — connected to your account.

Account Ticket Log in, open the Help section, and submit a ticket tagged as a policy query. Responses are tracked and you will receive an update at your registered email address.

Common Questions About These Terms

These are the questions we see most often when it comes to how our terms apply to accounts, payments, and access. If yours is not here, open a live chat and we will walk you through it.

Yes. These terms apply to all account holders regardless of which payment method they use — GrabPay, Boost, Touch 'n Go eWallet, DuitNow, FPX or Maybank2u. The payment channel does not change your obligations under these terms.

We will notify you by email before changes take effect. If you do not agree, you should stop using the account and contact support to close it. Continued use after the notice period means you have accepted the updated terms.

Yes. We may suspend or close an account where these terms are breached — including providing false registration details, misusing payment verification, or attempting to access the platform in a region where local law does not permit it.

Log in, go to the Help section, and raise a ticket labelled as a data request. We will confirm your identity through your registered email and provide a summary of the transaction and account data we hold.

No. The same terms apply whether you access the platform from a mobile browser, a desktop, or any other device. Device type does not alter your account rights or our obligations to you.

Raise it through live chat first, stating your account username and the specific term in question. If the matter is not resolved there, submit a formal ticket through the Help section so it is tracked and escalated.

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